Online OUTLET Store Information
Sizing and Shoe Information
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Christmas Delivery Information
Delivery information UK (postage)
CLICK AND COLLECT DELIVERY OPTION - UK ONLY
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA - Special Requirements - To be read by ALL USA Customers
Can I track the status of my order?
Stock Arrivals
What is the returns policy? (Also see here for WEB SALE and OUTLET Returns info)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Birthday Emailers
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
Sizing and Shoe Information
How do I navigate around the Online store?
How do I pay?
Problems Processing my order
Mastercard Secure Code and Verified by Visa
Christmas Delivery Information
Delivery information UK (postage)
CLICK AND COLLECT DELIVERY OPTION - UK ONLY
Specific Delivery Information for EUROPE (postage)
Specific for SHIPMENTS TO USA - Special Requirements - To be read by ALL USA Customers
Can I track the status of my order?
Stock Arrivals
What is the returns policy? (Also see here for WEB SALE and OUTLET Returns info)
Package Damaged on Arrival
How long does it take for refunds to be processed?
Promotions online
Offer Code Information
Birthday Emailers
Faulty Items
How can I register a complaint?
What happens if I forget my password/or user name?
Require further assistance?
Registered Company Details
Online OUTLET Store Information
The items in our OUTLET store online are NOT current season.
Primarily they are last season’s stock with some dating back further.
The majority of this stock has been on sale in our stores therefore may have been tried on.
The shoe/boot boxes may not be in perfect condition due to long storage times at our warehouse and may not contain tissue paper and packaging.
The stock may have old sale labels or stickers attached this pricing is irrelevant - the pricing on the website will be the current selling price for the product.
The product may have been in an offer or promo in store therefore may even be stickered at a lower price than the current selling price - again this pricing is irrelevant.
If the ticket/sticker price varies in any way the price on the website this cannot be declared false advertising as the product is being bought at the price advertised on the website.
Returns:
Outlet returns are 28 days date of purchase (as normal) however Outlet items can ONLY be returned to the warehouse returns address post OUTLET items CANNOT be taken back to our stores.
The items in our OUTLET store online are NOT current season.
Primarily they are last season’s stock with some dating back further.
The majority of this stock has been on sale in our stores therefore may have been tried on.
The shoe/boot boxes may not be in perfect condition due to long storage times at our warehouse and may not contain tissue paper and packaging.
The stock may have old sale labels or stickers attached this pricing is irrelevant - the pricing on the website will be the current selling price for the product.
The product may have been in an offer or promo in store therefore may even be stickered at a lower price than the current selling price - again this pricing is irrelevant.
If the ticket/sticker price varies in any way the price on the website this cannot be declared false advertising as the product is being bought at the price advertised on the website.
Returns:
Outlet returns are 28 days date of purchase (as normal) however Outlet items can ONLY be returned to the warehouse returns address post OUTLET items CANNOT be taken back to our stores.
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